Obchodné podmienky internetového obchodu www.barefu.com
1. General provisions
These general terms and conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded
at a distance between the seller and the buyer, the subject of which is the purchase of goods through the online store located on the website www.barefu.com. These terms and conditions are also an integral part of such a contract.
By sending the order, the buyer confirms that he understands the content of the terms and conditions and agrees with it.
The contracting parties may agree before concluding the purchase contract
to adjust these terms and conditions, thus guaranteeing equality of the parties.
The online store www.barefu.com is intended for persons over 16 years of age.
2. Who is who
The seller is the operator of the online store:
barefu, s.r.o.
Severná 1408/18
974 01 Banská Bystrica
Slovensko
IČO: 52195741
DIČ: 2120924894
entered in the Commercial Register at the District Court of Banská Bystrica,
odd. Sro, vložka č. 35897/S
(hereinafter referred to as “barefu, s.r.o.” or “seller” or “we”)
The buyer is a natural or legal person who buys products or uses services, either as a consumer or entrepreneur.
The supervisory authority is:
Slovenská obchodná inšpekcia (SOI)
Inšpektorát SOI pre Banskobystrický kraj
Dolná 46
974 01 Banská Bystrica
odbor výkonu dozoru
tel. č.: 048/412 49 69
3. Protection of privacy, personal data and registration
All your personal data is processed in accordance with Act no. 18/2018 Coll.,
on the Protection of Personal Data and on the Amendment of Certain Acts (hereinafter referred to as the “Act”) and pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council
of 27 April 2016 (GDPR).
For using the website www.barefu.com and shopping
in the e-commerce located on it, we only ask you for the necessary personal data. They are used only for the purposes of identification at the time of purchase, billing operations and sending the goods to your address.
No registration required for e-commerce shopping. However, if you choose to register, it will be easier for you to fill in the data when making a repeat purchase.
You can request the change, transfer, restriction or deletion of your personal data at any time at privacy@barefu.com. You can also write to this address if you have any questions about privacy.
All information about the protection of your privacy can be found in detail
in the Privacy section.
4. Ordering goods and concluding a contract
Your order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of payment of the order by you. Submit your order by confirming the “Order with payment” button during the purchase process. From this moment among the buyer
and the seller have mutual rights and obligations.
We will automatically inform you by e-mail about the receipt of the order. All orders received by our store are binding. Once the purchase price has been paid, it is no longer possible to cancel the order on your part.
We reserve the right to withdraw from the purchase contract if the ordered goods are not in our warehouse and to limit the maximum quantity of goods that can be ordered by one customer. If you pay for the ordered goods and we will not be able to deliver them to you, we will contact you immediately in order to agree on the next step and immediate refund. The time taken to reimburse the funds depends on the agreed method, but may not exceed 14 days from the payment.
5. Price and method of payment
All listed prices are final (we are not VAT payers) and valid at the time of ordering.
The final price consists of the price of the goods and the price for transport calculated according to the value of the ordered goods and the delivery address.
You can make the payment by cash on delivery from Slovenská pošta.
After you submit your shipment, we’ll email you an invoice in PDF format, which is
pursuant to §10 of Act no. 431/2002 Coll. on accounting with a full-fledged accounting document and also serves as a guarantee certificate. If you want to have an invoice too
in paper form, write to us at hello@barefu.com and we will also send you a paper invoice.
6. Delivery of goods
We will send the ordered goods to you by Slovak Post. Delivery of goods will usually take place within 1 to 5 days of ordering the goods. It can take a maximum of 20 days. Our obligation to deliver the ordered goods to you is fulfilled by handing over the goods to the first carrier for transport.
We will notify you by email that your order has been placed with the carrier. If the goods are not delivered to you within 20 days after our e-mail, please contact us at hello@barefu.com.
The customer acquires ownership of the goods by taking it over
at the place of delivery and full payment of the purchase price. By taking over the goods, the risk of accidental damage also passes to the customer
and accidental deterioration.
7. Warranty
The warranty period begins on the day of receipt of the goods. The warranty period for all our goods is 2 years. The warranty period can be extended by the time the product spent in the warranty repair. If we exchange the goods for you as a result of a complaint
for a new, the warranty period begins on the date of receipt of the new product.
Upon delivery of goods, we are responsible for:
- adherence to the price that was valid at the time of sending the order
- shipment of goods without defects
- delivery of goods in quality and quantity according to the order
- enclosure of tax document and guarantee certificate (invoice)
If you find that any of the above points have not been met, please notify us within 48 hours by email to hello@barefu.com. Subsequent claims for damage or incompleteness of the goods may not be accepted. We are not liable for delayed delivery of goods caused by the courier or incorrect address of the recipient, or for damage caused by the courier.
8. Withdrawal from the contract
Within 14 days of receiving the goods, you have the right to withdraw from the contract without giving a reason and this withdrawal is governed by the provisions of Act no. 102/2014 Coll. on consumer protection.
You can withdraw from the contract in paper form or in the form of a record on another durable medium and you can use the form to withdraw from the contract.
Send notice of withdrawal to:
barefu, s.r.o
Severná 1408/18
97401 Banská Bystrica
Slovensko
or to the email address hello@barefu.com.
The period of 14 days for withdrawal of the goods is considered to be complied with if you send the withdrawal no later than on the last day of this period.
Within 14 days of withdrawal from the contract, deliver the goods to us or
by prior arrangement, hand over in person at:
barefu, s.r.o
Severná 1408/18
97401 Banská Bystrica
Slovensko
No later than 14 days after receiving the notice, we will refund your funds spent on the purchase of goods, including postage, which you paid at the time of purchase. We will refund your money to the bank account you specify in the notice of withdrawal.
The 14-day return period does not serve for a free trial of the product. You can only return unused and unwashed goods.
The cost of returning the goods is borne by the consumer. We will not accept the goods returned by cash on delivery.
In the case of a corporate customer, withdrawal from the contract is governed by the provisions of the Commercial Code.
9. Complaints
In the event of an error that can be rectified and occurs during the warranty period, you are entitled
for free and proper debugging. In the event of a defect that cannot be remedied, or multiple repeated remediable errors (more than 2 times), or a large number of different remediable errors that prevent the proper use of the goods as goods without error, the seller will handle the complaint
depending on your decision in possible ways: by exchanging the goods, by a reasonable discount on the goods or by withdrawing from the purchase contract.
You can file a complaint at hello@barefu.com.
Please always contact us in advance before sending the goods back to us for a complaint.
After receiving the goods, the complaint will be resolved as soon as possible, but no later than 30 days from receipt of the claimed goods.
You will be informed about the result of the complaint immediately after the decision
on the justification of the complaint by e-mail or telephone. The warranty does not cover wear and tear that is caused by their normal use, either
for mechanical damage (such damage to the product that could not have been caused by the normal use of the goods for the purpose for which they were manufactured).
In the case of goods for which the price has been reduced due to a material defect, the warranty does not cover this defect. The warranty does not cover defects or damage caused by improper handling, storage, use contrary to the purpose for which the goods are intended, or use contrary to
with the instructions that come with the product shipment.
The warranty does not cover the different color of the real product compared to its image in the photos used on this site, because we can not guarantee how the colors appear on your display.
barefu DOTS are made of ash wood, which has its own characteristics. Its drawing and shade may differ from piece to piece and this is not a reason for a complaint.
The warranty does not cover defects that occurred after the warranty period.
Notifications:
For floors that tend to change color due to time and light, the possibility of leaving marks after long-term application of DOTS should be considered.
Full-area taping with DOTS tape prevents the accumulation of micro-dust under the edges, but on some floors with a less durable surface, it is possible that fine traces of rings will remain after removing the DOTS.
10. Dispute resolution
Legal relations between the seller and the buyer in connection with the use of the online store and the conclusion of a contractual relationship are governed by the law of the Slovak Republic.
In the event of a dispute, the court of the Slovak Republic has jurisdiction.
The buyer – the consumer – has the right to contact the seller with a request for redress (by e-mail to hello@barefu.com), if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights.
If the seller responds to this request in the negative or does not respond to it
within 30 days of its dispatch, the consumer has the right to apply for the initiation of alternative dispute resolution to the subject of alternative dispute resolution (ADR entity). According to Act 391/2015 Coll. ADR entities are authorities
and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll.
The consumer can also lodge a complaint through the RSO ADR platform, which is available online
at http://ec.europa.eu/consumers/odr/index_en.htm. Alternative dispute resolution can only be used by the consumer – a natural person who does not act within the subject of his business activity, employment or profession when concluding and fulfilling a consumer contract.
Alternative dispute resolution only concerns the dispute between the consumer
and the seller, arising from a consumer contract or related
with the consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
11. Final provisions
We reserve the right to change or amend the Terms and Conditions at any time, if required by a change in business policy or applicable legislation.
Any changes take effect upon publication on www.barefu.com.
Legal relations arising from the purchase contract are governed by the Business Conditions effective on the day of the order of the goods.
These terms and conditions come into force and effect on
- 2019.
© 2019 barefu, s.r.o. All rights reserved. Any use of the content – parts or the whole, in particular the reproduction and dissemination of texts, images, photographs or samples in any mechanical or electronic way, is without the written permission of baref, s.r.o. prohibited.